Customer issues & Service recovery Lost / Mis-handled Baggage, Denied Boarding, Flight Disruptions. Local Authority issues – Regulatory

Local Taxation & remittances Vendor Invoice management – catering, Crew Hotel, Transport, etc. Accounts receivable and payables Principle staff employment administration, payroll and contracts as per local law Debt collection & Control management…

Workshops, Roadshows, Coffee/Lunch meetings Participations at Trade events Research, planning and communication. New Routes/frequency launch Social media events & updates Press Trips/Agency FAMs

Online promotions, E-flyers. E-posters Trade website – B2b and B2c portals Webinars & E-Events Social Media presence

Walk-in – FIT & Group bookings Call centre booking activities Tour operators, Series and Negotiated Block handling. Fare sheets, Product updates & Ancillary services Tickets, Refunds, EMD’s, ADM’s issuance

IATA & Non-IATA Agenciesss Corporates, TMC’s, Tour Operators & OTA’s Local Tourism Boards, Ministries & Government agencies. Sales Support – Mailers, Newsletters, flyers. Market research, Intelligence & Competitor benchmarking Analytics – Daily, weekly…